Both the “rules” and the “roles” governing IT service management (ITSM) are evolving to support a far-broader need for inclusiveness across IT, and between IT and its service consumers. Recent EMA research, “What Is the Future of IT Service Management?” (March 2015), exposed a number of shifting trends that might surprise many in the industry. [...]
The Future of ITSM: How Are the Roles (and the Rules) Changing?
By Dennis Drogseth on May 28, 2015 8:09:36 AM
Topics:
A Guide to the Project Management Body of Knowledg
Allianz
Atlassian
Dennis Drogseth
Information technology
Information Technology Infrastructure Library
Information technology management
Information technology operations
IT Management
IT service management
Service desk (ITSM)
Service Management
ServiceNow
Continue Reading