Everyone wants to talk about how analytics is the future of network engineering and operations. The phrase “network analytics” is used by vendors of various stripes to imply that a particular technology is smarter and better than the average solution.
Ahhh, the annual resolutions list! A time-honored tradition when we all look at the new year as an opportunity for a fresh start.
In research done earlier this year, we looked at changing patterns of IT service management (ITSM) adoption across a population of 270 respondents in North America and Europe. One of the standout themes that emerged from our findings was the need for the service desk to become a more automated and analytically empowered center of [...]
Many times when discussing the topic of big-data, the focus is on the volume of the data, the structure of the data or the near real-time analysis requirements of the data. We toss around buzzwords like Hadoop, structured vs unstructured, etc…. However, often times what is missed are the analysis goals of the big-data environment.
See Dennis’ recent blog post on the state of BSM Analytics, posted at BSM Digest, here: http://www.bsmdigest.com/bsm-analytics-what-are-they-and-why-should-you-care-part-one