The Virtues of a Living Conversation Versus one Frozen in Stone

By Dennis Drogseth on Apr 14, 2011 7:56:54 AM

EMA consulting once did an analysis of why strategic service management initiatives fail.  These ranged from cross-domain performance management initiatives, to configuration management initiatives with CMDB/CMS enabling foundations,  to company-wide asset management initiatives to name a few.    Of the top ten reasons for failure, only the bottom two (Integration and Discovery) were technology-related.    Three of [...]

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