Putting the User into “User Experience Management”

By Dennis Drogseth on May 31, 2018 8:05:11 AM

In the course of researching, documenting and advising on user experience management needs and directions for more than a decade, I’ve found myself waging a quiet (and sometimes not so quiet) war with several industry assumptions. Chief among these is the notion that user experience management (UEM) is purely a subset of application performance management (APM). This APM-centricity misses some of UEM’s most critical value points, and in a basic sense fails to recognize what UEM is truly about.

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A Collaborative Journey to the Cloud

By Torsten Volk on Aug 1, 2012 9:42:00 AM

When I picked “The Journey to the Cloud” as the working title for one of my fall research projects, I triggered some immediate reactions from colleagues and customers, whose opinions I value. And while I typically do not place too much importance on selecting a working title and also did not intend to just warm up an earlier research piece on that same topic, these reactions prompted me to take a minute to think about how we can best target our research for maximum customer benefit. As EMA is conducting this research for our customers – vendors and end users – why not talk to exactly these people to find out which specific issues they want to learn more about? And so we did…

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