Putting the User into “User Experience Management”

By Dennis Drogseth on May 31, 2018 8:05:11 AM

In the course of researching, documenting and advising on user experience management needs and directions for more than a decade, I’ve found myself waging a quiet (and sometimes not so quiet) war with several industry assumptions. Chief among these is the notion that user experience management (UEM) is purely a subset of application performance management (APM). This APM-centricity misses some of UEM’s most critical value points, and in a basic sense fails to recognize what UEM is truly about.

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User Experience Management Panel in Boston

By Dennis Drogseth on Mar 21, 2012 1:27:25 PM

User Experience Management (UEM) continues to capture interest in the marketplace.  And yet it remains somewhat elusive. So, what is User Experience Management really?  It’s gone by many other names in the past, such as Quality of Experience (QoE), and has other incarnations in the present such as Real User Management (RUM).   Older, typically network-centric [...]

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The Many Dimensions of User Experience Management (UEM)

By Dennis Drogseth on Mar 13, 2012 11:49:26 AM

See Dennis’ recent article on User Experience Management (UEM), posted at APM Digest, here: http://www.apmdigest.com/the-many-dimensions-of-user-experience-management-uem

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