A working definition: ServiceOps is a technology-enabled approach to unifying IT service and IT operations management for excellence in delivery of digital business services.
Although the two teams have different charters and skillsets, IT service and IT operations are inextricable. There is no service without effective IT operations.
Valerie O'Connell

Valerie came to EMA with decades of senior-level experience in the effective marketing of technology. She excels at making the value proposition of complex products clear in crowded markets, and at equipping sales forces to strike with precision.
Recent Posts
What is ServiceOps? A research-based look at why it’s on the rise
By Valerie O'Connell on Mar 20, 2023 3:23:32 PM
Topics:
serviceops
IT operations management
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