EMA Research Blog: Navigating IT and Security Horizons

Articles proclaiming the death of CMDB started appearing with regularity as early as 2010. Cloud was named as the likely killer. The problem with this bit of folk wisdom is that it isn’t true.

EMA experience and field research consistently find that CMDB use not only continues but is on the rise. In a 2022 EMA initiative on the rise of ServiceOps, 400 global IT leaders stated that CMDB use was central to major functions. For many of those respondents, CMDB use was viewed as increasing in importance for automation of complex processes.  

Where is the disconnect?

A working definition: ServiceOps is a technology-enabled approach to unifying IT service and IT operations management for excellence in delivery of digital business services.

Although the two teams have different charters and skillsets, IT service and IT operations are inextricable. There is no service without effective IT operations.