ITIL and the Elusive Configuration Manager (among other) Roles

Mar 30, 2011 9:46:47 AM

I had originally intended to make this blog about mental health. A supportive article for those of you trying to support change in your own environment wrestling with the stubbornly persistent caricatures and silos still so dominant in many IT organizations. It was inspired by a rather nasty line in a novel my one of [...]

Topics: Information technology management IT service management Scott Crawford Dennis Drogseth Information Technology Infrastructure Library

Written by Dennis Drogseth

Dennis joined Enterprise Management Associates in 1998 and currently manages the New Hampshire office. He has been a driving force in establishing EMA's New England presence. Dennis brings several years of experience in various aspects of marketing and business planning for service management solutions. He supports EMA through leadership in IT Service Management (ITSM), CMDB systems, as well as megatrends like advanced operations analytics, cross-domain automation systems, IT-to-business alignment, and service-centric financial optimization. Dennis also works over several practice areas to promote dialogue across critical areas of technology and market interdependencies. Dennis also helped to build the network management practice area at EMA.

IT Budgets Are Back!

The Virtues of a Living Conversation Versus one Frozen in Stone

Founded in 1996, Enterprise Management Associates (EMA) is a leading industry analyst and consulting firm that specializes in going “beyond the surface” to provide deep insight across the full spectrum of IT and data management technologies. We deliver research, analysis, and consulting services to two key client groups: Enterprise IT Professionals and IT and Data Management Vendors.

For our Enterprise IT clients, we deliver in-depth research and practical advice to help them make better decisions, succeed with key projects, and align IT with business objectives. For our IT Vendor clients, we provide the deep insight required to build the right product, reach the right prospects, and establish credibility in the marketplace. This means that – unlike many firms – EMA is both in tune with how real-world IT organizations are applying IT and data management technology to solve business problems and intimately familiar with the pros and cons of available vendor solutions. Our dual focus arms us with the insight to help both audiences be more successful!

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