---
title: Optimizing Change by Understanding Value
description: Optimizing Change by Understanding Value
---

[EMA: IT and Data Management Research, Industry Analysis and Consulting](https://blog.enterprisemanagement.com)

# [Optimizing Change by Understanding Value](https://blog.enterprisemanagement.com/blog/optimizing-change-by-understanding-value)

 Written by [Dennis Drogseth](https://blog.enterprisemanagement.com/author/dennis-drogseth) | Jul 31, 2014 7:29:02 PM

A little over a year ago, I got into a rather animated argument about whether IT could measure its performance by the “value” it delivered rather than by purely measuring “costs.” My dinner companion insisted that IT could now, always, and forever only be measured on costs. I disagreed. In fact I had just planned \[...\]

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