---
title: Why Analytics and Automation Are Central to ITSM Transformation
description: Why Analytics and Automation Are Central to ITSM Transformation
---

[EMA: IT and Data Management Research, Industry Analysis and Consulting](https://blog.enterprisemanagement.com)

# [Why Analytics and Automation Are Central to ITSM Transformation](https://blog.enterprisemanagement.com/blog/why-analytics-and-automation-are-central-to-itsm-transformation)

 Written by [Dennis Drogseth](https://blog.enterprisemanagement.com/author/dennis-drogseth) | Nov 9, 2015 6:12:00 PM

In research done earlier this year, we looked at changing patterns of IT service management (ITSM) adoption across a population of 270 respondents in North America and Europe. One of the standout themes that emerged from our findings was the need for the service desk to become a more automated and analytically empowered center of \[...\]

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