IT as a Service is one of the hottest topics these days. In a nutshell, it entails the radical alignment of all IT disciplines around strategic business requirements. Instead of having to beg IT for resources and services, as many of us are accustomed to, we can now pick all the resources and services from an easy-to-use online catalog. Workload automation features are finally becoming part of this service catalog, allowing business users to trigger, monitor, and even repair essential job flows.
See Dennis’ recent blog post on the state of BSM Analytics, posted at BSM Digest, here: http://www.bsmdigest.com/bsm-analytics-what-are-they-and-why-should-you-care-part-one