A working definition: ServiceOps is a technology-enabled approach to unifying IT service and IT operations management for excellence in delivery of digital business services.
Although the two teams have different charters and skillsets, IT service and IT operations are inextricable. There is no service without effective IT operations.
What is ServiceOps? A research-based look at why it’s on the rise
By Valerie O'Connell on Mar 20, 2023 3:23:32 PM
Topics:
serviceops
IT operations management
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