Both the “rules” and the “roles” governing IT service management (ITSM) are evolving to support a far-broader need for inclusiveness across IT, and between IT and its service consumers. Recent EMA research, “What Is the Future of IT Service Management?” (March 2015), exposed a number of shifting trends that might surprise many in the industry. [...]
The Future of ITSM: How Are the Roles (and the Rules) Changing?
Topics:
Information technology
Information technology management
IT Management
IT service management
Allianz
A Guide to the Project Management Body of Knowledg
Atlassian
Dennis Drogseth
Information Technology Infrastructure Library
Information technology operations
Service desk (ITSM)
Service Management
ServiceNow
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ITIL and the Elusive Configuration Manager (among other) Roles
I had originally intended to make this blog about mental health. A supportive article for those of you trying to support change in your own environment wrestling with the stubbornly persistent caricatures and silos still so dominant in many IT organizations. It was inspired by a rather nasty line in a novel my one of [...]
Topics:
Information technology management
IT service management
Scott Crawford
Dennis Drogseth
Information Technology Infrastructure Library
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