Business Process Management in the Real World — Why It’s Important to Govern Both Automated and Manual Processes
In a perfect world, all business processes would be automated and all work tasks would be accomplished with the click of a button. This idyllic work experience seems to be the realization of Plato’s utopia…or, if you prefer, the world of the Jetsons. Regrettably, however, we clearly do not live in a perfect world. Put simply, while any repeatable process can be automated, not every process is repeatable, so automation is not a practical solution in all cases. This is particularly a problem for enterprises since business productivity is almost entirely dependent on the rapid and accurate performance of business processes.
If I told you in September that the Baltimore Ravens would win the Super Bowl in February and you did nothing with that information ( i.e. place a bet, announce your prognostication skill, etc. ), was my prediction worth anything? Much like “if a tree falls in the forest and no one is there to hear it, did it make a sound?”, you need action from a piece of analysis, prediction, etc. to make it worthwhile.