Desktop PCs and laptops are the backbone of business profitability. Yes, yes … I know … last week I raved about the rising mobile device revolution – but that transition is still a few years off. Today the PC desktop remains king in enabling enterprise workforce productivity, and, in fact, organizational success and ongoing profitability is tied at the hip to desktop and laptop performance in most modern enterprises. Unfortunately, management of these endpoints persists in being a nightmare to perform. Consider your own home PC environment – how much time do you spend on installations, patch updates, and performance improvements, not to mention repairs from system crashes, malware intrusion, and software incompatibilities. Now extend these challenges to hundreds or thousands or even millions of endpoints, and you get some sense of the daunting task facing IT managers.