Both the “rules” and the “roles” governing IT service management (ITSM) are evolving to support a far-broader need for inclusiveness across IT, and between IT and its service consumers. Recent EMA research, “What Is the Future of IT Service Management?” (March 2015), exposed a number of shifting trends that might surprise many in the industry. [...]
The Future of ITSM: How Are the Roles (and the Rules) Changing?
By Dennis Drogseth on May 28, 2015 8:09:36 AM
Topics:
Information technology
Information technology management
IT Management
IT service management
Allianz
A Guide to the Project Management Body of Knowledg
Atlassian
Dennis Drogseth
Information Technology Infrastructure Library
Information technology operations
Service desk (ITSM)
Service Management
ServiceNow
Continue Reading
