I could spend pages and days talking all about the new technology that was released at Dreamforce 2018, but I am going to take the higher road and discuss what Dreamforce 2018 means to customer organizations. Salesforce demonstrated that it cares about its customers and is committed to increasing the productivity of customer-facing teams around the world. Of course, if customer-facing teams are more productive, that will mean increased revenue, higher customer satisfaction, and a palpable competitive advantage.
The C-Suite Should see Gains in Productivity and Profitability
Many sales leaders complain about the challenge of getting sales representatives to enter information into their sales automation systems. The results are incomplete information and the inability to properly forecast and manage sales teams for success. The introduction of Einstein Voice allows sales teams to interact with Salesforce products over their morning coffee or handsfree on their drive home, freeing them to do more of what they are paid to do: sell.