One-half of one second—that is how brief of a time-span it seemingly can take for a business to lose a customer. Gaining and retaining consumer attention is something of a nuanced art form and science that can be completely undone by an easily misplaced word or a cumbersome process. Businesses frequently lose customers not because they have an inferior product or service but simply because, for some reason, the customers had a brief negative experience. While it is impossible to control what customers are thinking and feeling at any given time, it is clear that many of these negative impressions are self-inflicted by businesses that fail to create welcoming environments. Unfortunately, many organizations find it difficult to adopt CIAM approaches that enable favorable consumer experiences without violating security requirements. After all, the primary purpose of CIAM is to protect a business’s intellectual property, secure private customer information, and prevent account misuse or fraud.
To celebrate Star Wars Day, I thought I would share a few ways in which the Empire did not adhere to information security best practices, and that enabled the Rebels to win.
To be clear: I do not support the Empire, the Sith Lords, or any other types of scum and villainy. Nor am I trying to portray the Rebel Alliance as a weird, Force-wielding, Galactic hacker consortium or something. But had the Empire not been so lax in their security controls, Emperor Palpatine and his buddies might have been able to bring their “order and peace” to the galaxy.