Both the “rules” and the “roles” governing IT service management (ITSM) are evolving to support a far-broader need for inclusiveness across IT, and between IT and its service consumers. Recent EMA research, “What Is the Future of IT Service Management?” (March 2015), exposed a number of shifting trends that might surprise many in the industry. [...]
The Future of ITSM: How Are the Roles (and the Rules) Changing?
Topics:
Information technology
Information technology management
IT Management
IT service management
Allianz
A Guide to the Project Management Body of Knowledg
Atlassian
Dennis Drogseth
Information Technology Infrastructure Library
Information technology operations
Service desk (ITSM)
Service Management
ServiceNow
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EMA Research: Enabling Enterprise IT Management to Optimally Support Big Data
What does Big Data mean to traditional enterprise IT? Organizations of any size and industry are becoming more and more aware of the incredible importance of capturing, managing and analyzing the data available to them. The more comprehensively companies are able to tap structured and unstructured data sources, the quicker they can refresh this data and the more successfully they make this body of data available to all business units, the better they can develop advantages in the market place. Today’s business units are demanding the rapid implementation of these big data use cases, as well as optimal resiliency, cost efficiency, security and performance.
Topics:
cloud computing
Information technology
IT Management
Big data
Systems Management
Infrastructure
Systems management
Information technology operations
Enterprise IT Management
Torsten Volk
Unstructured data
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