EMA Blog: Business Intelligence and IT Management

“Machine learning (ML) today is frustrating. There is so much potential and the algorithms are all there, but I just do not know how I can leverage it for my organization,” says the CTO of a major professional services firm. “My CEO wants me to ‘leverage ML to lower OPEX and differentiate our service offerings, but there is nothing out there in the market that would allow me to get this done in a manner that has a high probability of success.” Then of course he asks me what I would do and where I would start, because the guy with “Machine Learning and AI” in his job title must know for sure…

“It feels like magic but it is technology,” and “we will help transform every company into a software company,” were the two quotes by Michael Dell that best summed up the spirit of  Dell EMC World 2017. These statements show the genuine excitement of a seasoned tech executive to attack the next challenge of his career: merging the Dell EMC brands -Pivotal, VMware, RSA, SecureWorks, and Virtustream- into one highly differentiated IT powerhouse.

EMA's latest research shows that 68% of enterprises are in the process of evaluating container technologies. Why is everyone today so fascinated by containers? It reminds me of the OpenStack-mania in 2013. At the time I was convinced that VMware had set out to crush the hype, while IBM, Rackspace and a ton of VC funded startups oversold OpenStack to the highest degree. I still have my collection of USB sticks with OpenStack distributions from Piston, Mirantis and friends. Claiming that all I had to do was plugging these sticks into any piece of metal and I'd have Amazon EC2 running right under my desk was not a great idea and ultimately lead to a degree of frustration that made the Microsoft and VMware tax look attractive and ultimately turned Amazon Web Services into a $4.5 billion business.

One week after the GA of Azure Container Registry and only two months after the availability of Kubernetes on Azure Container Service, Microsoft acquires Deis, the guys who make open source Kubernetes management software (Helm, Steward and Workflow), from PaaS Cloud Provider Engine Yard. The Deis slogan is “making Kubernetes easy to use.” With the Deis acquisition Microsoft obtains talent and technologies to successfully compete in the container arena. Infusing Windows, Visual Studio, Azure and OMS with easy container management capabilities is key for Microsoft to catch up with AWS and stay ahead of Google Cloud Platform.

"Today, a dev team leveraging Kubernetes containers can get a cloud app up in minutes." This statement by Arvind Krishna, IBM’s GM for Hybrid Cloud, at the beginning of his InterConnect 2017 keynote should have received a lot more recognition than it did. This one sentence shows the fundamental shift in IBM’s strategy, away from the old Tivoli-centric IT ops company and toward a modern DevOps-focused organization that is looking for differentiation up the stack. Today’s IBM encourages developers to deploy entire application environments without IT administrators even being aware.

Let us look at a hypothetical example to better understand the difference between the traditional bottom-up approach to hybrid cloud management and the new business-driven paradigm. In Q4 of 2016, a bank wants to gain a 3% market share in North America with its trading tools directed toward savvy end customers that are between 30 and 40 years old, have an average household income of over $100k, and live in California. After reaching the Q4 goal, this same bank sets itself the new objective of defending its IRA market share against aggressive competition in California.

When we think back to why everyone’s favorite child named OpenStack failed so miserably to catch on in all but the largest enterprises, the conversation comes back to one central topic: OPEX. This topic consists of multiple dimensions:

In an ideal world, customers would be able to fully take advantage of the benefits of hybrid cloud by rationally matching infrastructure parameters -cost, performance, reliability, availability, security, regulatory compliance, scalability- with the requirements and dependencies of each application.

I thought I’d begin the year by making some predictions about what to look for in 2016 in the area of IT service management (ITSM).  For those of you who have been following my blogs with any regularity, and particularly for those who sat in on our webinar for the research report “What Is the [...]

Cloud computing can speed up deployment, reduce costs, and increase efficiency and connectivity. It can open up new ways to get computing work done, but more importantly, the inherent connectivity can change the way employees interact with each other and with customers. It can also change the way companies interact with suppliers and partners. The ease of standing up new apps and connecting with users through mobile devices, as well as the minimal capital investment, can spur innovation.