By Dennis Drogseth on Nov 12, 2010 9:17:12 AM
Sometimes… OK most of the time … the terms and words we use for “things” in service management are in themselves landmines. One of the worst culprits is of course the term “CMDB” which I like to compare to ‘The Holy Roman Empire” – which as H.G. Wells pointed out was neither “holy” nor “Roman” [...]
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