We live in the digital age—or at least many of us do. Today’s IT-savvy users expect to be able to access any data, form, or record from any device at any location and at any time. However, some organizations seem to be perpetually stuck in the dark ages, relying on antiquated paper documents and physical filing cabinets for document retention. Other businesses may have documents in electronic form but lack any method for organizing them beyond just saving them to a basic filesystem. I’ve even known business professionals who store critical records in archive folders in their email package because they lack any other method for document organization. Electronic document management has never been more essential, and organizations that fail to provide adequate document support either will not be able to compete effectively against businesses that do or, even worse, will fail to meet compliance objectives and lose customers due to an inability to provide adequate support services.
