It’s time to take a serious look at Office 365. The cloud edition of Microsoft’s broadly adopted business productivity suite – which bundles such popular packages as Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Outlook – has been both heavily praised and heavily criticized since its introduction in 2011. While the adoption rate of the traditional software edition of Microsoft Office is currently in no danger of being overtaken by its cloud-hosted cousin, recent adoption rates for Office 365 have substantially accelerated. Businesses, in particular, have shown increased interest in the cloud-based platform, and many are carefully considering whether to make the transition after existing Enterprise Agreement (EA) licenses expire.
Rewarding Impatience with User Self-Service
There seems to be a direct correlation between how successful business professionals are and their level of impatience. While I am not familiar with any studies on this particular subject, it is simple logic that the most productive employees are those who most frequently demand rapid response to service requests. From my past experience managing and providing IT administrative support, I can attest that these individuals are usually the most irritating—constantly requesting access to new applications, data, and other business resources with expectations of an immediate response. Begrudgingly, I must acknowledge that these are the folks who are also most likely to close deals, beat deadlines, increase revenues, and win awards. In the modern world of highly competitive markets and increased organizational requirements, impatience may actually be a virtue.
