I thought I’d begin the year by making some predictions about what to look for in 2016 in the area of IT service management (ITSM). For those of you who have been following my blogs with any regularity, and particularly for those who sat in on our webinar for the research report “What Is the [...]
Topics: Amazon Web Services IT Management IT management IT service management Dennis Drogseth ITSM Service Management
Written by Dennis Drogseth
Dennis joined Enterprise Management Associates in 1998 and currently manages the New Hampshire office. He has been a driving force in establishing EMA's New England presence. Dennis brings several years of experience in various aspects of marketing and business planning for service management solutions. He supports EMA through leadership in IT Service Management (ITSM), CMDB systems, as well as megatrends like advanced operations analytics, cross-domain automation systems, IT-to-business alignment, and service-centric financial optimization. Dennis also works over several practice areas to promote dialogue across critical areas of technology and market interdependencies. Dennis also helped to build the network management practice area at EMA.
