Both the “rules” and the “roles” governing IT service management (ITSM) are evolving to support a far-broader need for inclusiveness across IT, and between IT and its service consumers. Recent EMA research, “What Is the Future of IT Service Management?” (March 2015), exposed a number of shifting trends that might surprise many in the industry. [...]
What does Big Data mean to traditional enterprise IT? Organizations of any size and industry are becoming more and more aware of the incredible importance of capturing, managing and analyzing the data available to them. The more comprehensively companies are able to tap structured and unstructured data sources, the quicker they can refresh this data and the more successfully they make this body of data available to all business units, the better they can develop advantages in the market place. Today’s business units are demanding the rapid implementation of these big data use cases, as well as optimal resiliency, cost efficiency, security and performance.