Best Practices for Innovating Through Cloud Technologies – Utilizing Public, Private, and Hybrid Cloud

By Dan Twing on Nov 25, 2015 9:15:12 AM

Cloud computing can speed up deployment, reduce costs, and increase efficiency and connectivity. It can open up new ways to get computing work done, but more importantly, the inherent connectivity can change the way employees interact with each other and with customers. It can also change the way companies interact with suppliers and partners. The ease of standing up new apps and connecting with users through mobile devices, as well as the minimal capital investment, can spur innovation.

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The Future of ITSM: How Are the Roles (and the Rules) Changing?

By Dennis Drogseth on May 28, 2015 8:09:36 AM

Both the “rules” and the “roles” governing IT service management (ITSM) are evolving to support a far-broader need for inclusiveness across IT, and between IT and its service consumers. Recent EMA research, “What Is the Future of IT Service Management?” (March 2015), exposed a number of shifting trends that might surprise many in the industry. [...]

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EMA Research: Enabling Enterprise IT Management to Optimally Support Big Data

By Torsten Volk on Feb 17, 2014 9:42:22 AM

What does Big Data mean to traditional enterprise IT? Organizations of any size and industry are becoming more and more aware of the incredible importance of capturing, managing and analyzing the data available to them. The more comprehensively companies are able to tap structured and unstructured data sources, the quicker they can refresh this data and the more successfully they make this body of data available to all business units, the better they can develop advantages in the market place. Today’s business units are demanding the rapid implementation of these big data use cases, as well as optimal resiliency, cost efficiency, security and performance.

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EMA Research: Enabling Enterprise IT Management to Optimally Support Big Data

By Torsten Volk on Feb 6, 2014 8:45:26 AM

What does Big Data mean to traditional enterprise IT? Organizations of any size and industry are becoming more and more aware of the incredible importance of capturing, managing and analyzing the data available to them. The more comprehensively companies are able to tap structured and unstructured data sources, the quicker they can refresh this data and the more successfully they make this body of data available to all business units, the better they can develop advantages in the market place. Today’s business units are demanding the rapid implementation of these big data use cases, as well as optimal resiliency, cost efficiency, security and performance.

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Graph Databases–and Their Potential to Transform How We Capture Interdependencies

By Dennis Drogseth on Nov 18, 2013 2:10:15 PM

Discovering, capturing and making sense of complex interdependencies is central to running IT organizations more effectively, and it is also a critical part of running the businesses IT serves. Whether it’s optimizing a network, or an application infrastructure, managing change, or providing more effective security-related access—more often than not these problems involve a complex set [...]

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Ten Things to Watch for in 2011

By Dennis Drogseth on Jan 12, 2011 5:09:37 PM

A lot comes to mind with a title like this one.  So, let’s start by wiping away areas like politics and finances (except as they relate to IT), births, deaths, marriages and celebrities.  In fact, there’s still a very long list of possibilities by just focusing on IT and everything that goes into managing and optimizing services - let alone all of the trends around cloud.

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