---
title: "EMA: IT and Data Management Research, Industry Analysis and Consulting | Dennis Drogseth (3)"
description: Dennis joined Enterprise Management Associates in 1998 and currently manages the New Hampshire office. He has been a driving force in establishing EMA's New England presence. Dennis brings several years of experience in various aspects of marketing and business planning for service management solutions. He supports EMA through leadership in IT Service Management (ITSM), CMDB systems, as well as megatrends like advanced operations analytics, cross-domain automation systems, IT-to-business alignment, and service-centric financial optimization. Dennis also works over several practice areas to promote dialogue across critical areas of technology and market interdependencies. Dennis also helped to build the network management practice area at EMA. (3)
---

[![EMA IT & Data Management Research, Industry Analysis & Consulting](https://blog.enterprisemanagement.com/hs-fs/hubfs/ema-logo-secondary-c.png?width=260&height=34&name=ema-logo-secondary-c.png "EMA IT & Data Management Research, Industry Analysis & Consulting")](https://blog.enterprisemanagement.com/)

[![blog header](https://blog.enterprisemanagement.com/hs-fs/hubfs/00457c.jpg?width=1800&height=1800&name=00457c.jpg "blog header")](https://blog.enterprisemanagement.com)

# EMA Research Blog: Navigating IT and Security Horizons

## Dennis Drogseth

![](https://blog.enterprisemanagement.com/hubfs/Photos/EMA-DDrogseth.png)

Dennis joined Enterprise Management Associates in 1998 and currently manages the New Hampshire office. He has been a driving force in establishing EMA's New England presence. Dennis brings several years of experience in various aspects of marketing and business planning for service management solutions. He supports EMA through leadership in IT Service Management (ITSM), CMDB systems, as well as megatrends like advanced operations analytics, cross-domain automation systems, IT-to-business alignment, and service-centric financial optimization. Dennis also works over several practice areas to promote dialogue across critical areas of technology and market interdependencies. Dennis also helped to build the network management practice area at EMA.

Find me on:

[\[fa icon="facebook-square"\]](https://www.facebook.com/enterprisemanagementassociates) [\[fa icon="linkedin-square"\]](https://www.linkedin.com/company/enterprise-management-associates/) [\[fa icon="twitter-square"\]](http://twitter.com/dndrogseth)

## Recent Posts

## [Best Practices for Maximizing Efficiencies – Governance and Optimization](https://blog.enterprisemanagement.com/blog/best-practices-for-maximizing-efficiency-governance-and-optimization)

 By [Dennis Drogseth](https://blog.enterprisemanagement.com/author/dennis-drogseth) on May 8, 2015, 12:56:04 PM

In my last blog, I talked about “IT Cultural Transformation and the Elimination of Technology Silos.” That blog keyed on four key areas of advice, which also provide a useful foundation for the topic of “Governance and Optimization.” These key areas include: Standing in the middle of the storm –This means looking at the interdependencies \[...\]

Topics: [IT Management](https://blog.enterprisemanagement.com/topic/it-management) [IT management](https://blog.enterprisemanagement.com/topic/it-management-2) [Dennis Drogseth](https://blog.enterprisemanagement.com/topic/dennis-drogseth) [ITSM](https://blog.enterprisemanagement.com/topic/itsm) [Service Management](https://blog.enterprisemanagement.com/topic/service-management-2) 

[Continue Reading](https://blog.enterprisemanagement.com/blog/best-practices-for-maximizing-efficiency-governance-and-optimization)

## [IT Cultural Transformation and The Elimination of Technology Silos—An Exercise in Efficiency or a Dream Turned Nightmare?](https://blog.enterprisemanagement.com/blog/it-cultural-transformation-and-the-elimination-of-technology-silos-an-exercise-in-efficiency-or-a-dream-turned-nightmare)

 By [Dennis Drogseth](https://blog.enterprisemanagement.com/author/dennis-drogseth) on Mar 13, 2015, 12:48:19 PM

Cultural transformation and eliminating IT silos may sound like an impossible dream—and indeed, perhaps “eliminating” is too strong a word. But the reality is that IT organizations must change toward a more responsive, business-aligned culture, as well as toward a more service-aware (versus siloed) way of working. So how do you begin? A lot depends, \[...\]

Topics: [IT Management](https://blog.enterprisemanagement.com/topic/it-management) [IT management](https://blog.enterprisemanagement.com/topic/it-management-2) [Dennis Drogseth](https://blog.enterprisemanagement.com/topic/dennis-drogseth) [IT silos](https://blog.enterprisemanagement.com/topic/it-silos) [Service Management](https://blog.enterprisemanagement.com/topic/service-management-2) [technology silos](https://blog.enterprisemanagement.com/topic/technology-silos) 

[Continue Reading](https://blog.enterprisemanagement.com/blog/it-cultural-transformation-and-the-elimination-of-technology-silos-an-exercise-in-efficiency-or-a-dream-turned-nightmare)

## [The Changing Game of IT Service Management](https://blog.enterprisemanagement.com/dennisdrogseth/2015/01/05/changing-game-service-management)

 By [Dennis Drogseth](https://blog.enterprisemanagement.com/author/dennis-drogseth) on Jan 5, 2015, 12:11:01 PM

If you think that ITSM is static and old hat, think twice. A huge number of innovations are just emerging—some have been a long time in coming; while others are unexpected surprises—as analytics and automation are changing the ITSM game dramatically. Here are some trends that I’ve seen in 2014 that I expect will grow \[...\]

Topics: [IT Management](https://blog.enterprisemanagement.com/topic/it-management) [Dennis Drogseth](https://blog.enterprisemanagement.com/topic/dennis-drogseth) [Service Management](https://blog.enterprisemanagement.com/topic/service-management-2) 

[Continue Reading](https://blog.enterprisemanagement.com/dennisdrogseth/2015/01/05/changing-game-service-management)

## [Optimizing Change by Understanding Value](https://blog.enterprisemanagement.com/blog/optimizing-change-by-understanding-value)

 By [Dennis Drogseth](https://blog.enterprisemanagement.com/author/dennis-drogseth) on Jul 31, 2014, 1:29:02 PM

A little over a year ago, I got into a rather animated argument about whether IT could measure its performance by the “value” it delivered rather than by purely measuring “costs.” My dinner companion insisted that IT could now, always, and forever only be measured on costs. I disagreed. In fact I had just planned \[...\]

Topics: [IT Management](https://blog.enterprisemanagement.com/topic/it-management) [Dennis Drogseth](https://blog.enterprisemanagement.com/topic/dennis-drogseth) [Service Management](https://blog.enterprisemanagement.com/topic/service-management-2) 

[Continue Reading](https://blog.enterprisemanagement.com/blog/optimizing-change-by-understanding-value)

## [Why Advanced Operational Analytics (AOA) is NOT for 20 men or women in white lab coats!](https://blog.enterprisemanagement.com/blog/why-advanced-operational-analytics-aoa-is-not-for-20-men-or-women-in-white-lab-coats)

 By [Dennis Drogseth](https://blog.enterprisemanagement.com/author/dennis-drogseth) on Jul 1, 2014, 7:34:25 PM

You may have noticed that Advanced Operational Analytics is a topic of ongoing interest for blogs and commentary here at EMA, and I suppose this is especially true for me. In a recent blog focusing on “Transformative Use Cases from EMA Research” we looked at using the modular values of AOA to address everything from \[...\]

Topics: [IT Management](https://blog.enterprisemanagement.com/topic/it-management) [Dennis Drogseth](https://blog.enterprisemanagement.com/topic/dennis-drogseth) [Service Management](https://blog.enterprisemanagement.com/topic/service-management-2) 

[Continue Reading](https://blog.enterprisemanagement.com/blog/why-advanced-operational-analytics-aoa-is-not-for-20-men-or-women-in-white-lab-coats)

## [Why Optimizing your Cloud Service Provider(s)—is Still an Industry Work in Progress](https://blog.enterprisemanagement.com/blog/why-optimizing-your-cloud-service-providers-is-still-an-industry-work-in-progress)

 By [Dennis Drogseth](https://blog.enterprisemanagement.com/author/dennis-drogseth) on Jun 23, 2014, 1:28:48 PM

A year ago, EMA did some rather eye-opening research about what it takes to deliver business services over a mix of public and private, and non-cloud infrastructures. The research—dubbed “Ecosystem Cloud”—showed that an overwhelming 94% of the respondents felt that monitoring “inside” public cloud infrastructures was important—and 63% felt it was “very important” or “critical.” \[...\]

Topics: [IT Management](https://blog.enterprisemanagement.com/topic/it-management) [Dennis Drogseth](https://blog.enterprisemanagement.com/topic/dennis-drogseth) [Service Management](https://blog.enterprisemanagement.com/topic/service-management-2) 

[Continue Reading](https://blog.enterprisemanagement.com/blog/why-optimizing-your-cloud-service-providers-is-still-an-industry-work-in-progress)

## [Advanced Operational Analytics (AOA) – Transformative Use Cases from EMA Research](https://blog.enterprisemanagement.com/blog/advanced-operational-analytics-aoa-transformative-use-cases-from-ema-research)

 By [Dennis Drogseth](https://blog.enterprisemanagement.com/author/dennis-drogseth) on Jun 9, 2014, 10:16:37 AM

Steve Smythe discusses how IT Operations is transformed by big data solutions in his latest blog, “Transformation of IT operations with big data solutions.” Is this a reality? The answer—agreed upon here—is almost certainly “yes.” However, it should be pointed out that “big data,” or “IT Operations Analytics,” or as EMA calls it, “Advanced Operational \[...\]

Topics: [IT Management](https://blog.enterprisemanagement.com/topic/it-management) [Dennis Drogseth](https://blog.enterprisemanagement.com/topic/dennis-drogseth) [Service Management](https://blog.enterprisemanagement.com/topic/service-management-2) 

[Continue Reading](https://blog.enterprisemanagement.com/blog/advanced-operational-analytics-aoa-transformative-use-cases-from-ema-research)

## [Integrated ITSM—the Service Desk + Operations + Analytics](https://blog.enterprisemanagement.com/blog/integrated-itsm-the-service-deskoperationsanalytics)

 By [Dennis Drogseth](https://blog.enterprisemanagement.com/author/dennis-drogseth) on May 16, 2014, 9:05:13 AM

It’s fascinating how the meaning for just about every term relevant to service management can be a matter of debate—including IT Service Management itself (a discussion for another time).  However, what’s sparking this blog centers around the three other terms in the headline—“service desk,” “Operations” and “Analytics,” plus a fourth—“cognitive computing.” In reading Brian Jeffrey’s \[...\]

Topics: [IT Management](https://blog.enterprisemanagement.com/topic/it-management) [Dennis Drogseth](https://blog.enterprisemanagement.com/topic/dennis-drogseth) [Service Management](https://blog.enterprisemanagement.com/topic/service-management-2) 

[Continue Reading](https://blog.enterprisemanagement.com/blog/integrated-itsm-the-service-deskoperationsanalytics)

## [Graph Databases–and Their Potential to Transform How We Capture Interdependencies](https://blog.enterprisemanagement.com/blog/graph-databases-and-their-potential-to-transform-how-we-capture-interdependencies)

 By [Dennis Drogseth](https://blog.enterprisemanagement.com/author/dennis-drogseth) on Nov 18, 2013, 2:10:15 PM

[![](https://static.hsstatic.net/BlogImporterAssetsUI/ex/missing-image.png)](https://blog.enterprisemanagement.com/blog/graph-databases-and-their-potential-to-transform-how-we-capture-interdependencies)

Discovering, capturing and making sense of complex interdependencies is central to running IT organizations more effectively, and it is also a critical part of running the businesses IT serves. Whether it’s optimizing a network, or an application infrastructure, managing change, or providing more effective security-related access—more often than not these problems involve a complex set \[...\]

Topics: [Business](https://blog.enterprisemanagement.com/topic/business) [Information technology](https://blog.enterprisemanagement.com/topic/information-technology) [Information technology management](https://blog.enterprisemanagement.com/topic/information-technology-management) [IT Management](https://blog.enterprisemanagement.com/topic/it-management) [Consultants](https://blog.enterprisemanagement.com/topic/consultants) [General and Freelance](https://blog.enterprisemanagement.com/topic/general-and-freelance) [security](https://blog.enterprisemanagement.com/topic/security) [United States](https://blog.enterprisemanagement.com/topic/united-states) [Cisco Systems](https://blog.enterprisemanagement.com/topic/cisco-systems) [Dennis Drogseth](https://blog.enterprisemanagement.com/topic/dennis-drogseth) [Service Management](https://blog.enterprisemanagement.com/topic/service-management-2) 

[Continue Reading](https://blog.enterprisemanagement.com/blog/graph-databases-and-their-potential-to-transform-how-we-capture-interdependencies)

## [User Experience Management Panel in Boston](https://blog.enterprisemanagement.com/blog/user-experience-management-panel-in-boston)

 By [Dennis Drogseth](https://blog.enterprisemanagement.com/author/dennis-drogseth) on Mar 21, 2012, 1:27:25 PM

[![](https://static.hsstatic.net/BlogImporterAssetsUI/ex/missing-image.png)](https://blog.enterprisemanagement.com/blog/user-experience-management-panel-in-boston)

User Experience Management (UEM) continues to capture interest in the marketplace.  And yet it remains somewhat elusive. So, what is User Experience Management really?  It’s gone by many other names in the past, such as Quality of Experience (QoE), and has other incarnations in the present such as Real User Management (RUM).   Older, typically network-centric \[...\]

Topics: [IT Management](https://blog.enterprisemanagement.com/topic/it-management) [Human-Computer Interaction](https://blog.enterprisemanagement.com/topic/human-computer-interaction) [Dennis Drogseth](https://blog.enterprisemanagement.com/topic/dennis-drogseth) [Quality of Experience](https://blog.enterprisemanagement.com/topic/quality-of-experience) [Service Management](https://blog.enterprisemanagement.com/topic/service-management-2) [UEM](https://blog.enterprisemanagement.com/topic/uem) [User experience](https://blog.enterprisemanagement.com/topic/user-experience) 

[Continue Reading](https://blog.enterprisemanagement.com/blog/user-experience-management-panel-in-boston)

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