User Experience Management (UEM) continues to capture interest in the marketplace. And yet it remains somewhat elusive. So, what is User Experience Management really? It’s gone by many other names in the past, such as Quality of Experience (QoE), and has other incarnations in the present such as Real User Management (RUM). Older, typically network-centric [...]
Topics: IT Management Human-Computer Interaction Dennis Drogseth Quality of Experience Service Management UEM User experience
Dennis joined Enterprise Management Associates in 1998 and currently manages the New Hampshire office. He has been a driving force in establishing EMA's New England presence. Dennis brings several years of experience in various aspects of marketing and business planning for service management solutions. He supports EMA through leadership in IT Service Management (ITSM), CMDB systems, as well as megatrends like advanced operations analytics, cross-domain automation systems, IT-to-business alignment, and service-centric financial optimization. Dennis also works over several practice areas to promote dialogue across critical areas of technology and market interdependencies. Dennis also helped to build the network management practice area at EMA.
Founded in 1996, Enterprise Management Associates (EMA) is a leading industry analyst and consulting firm that specializes in going “beyond the surface” to provide deep insight across the full spectrum of IT and data management technologies. We deliver research, analysis, and consulting services to two key client groups: Enterprise IT Professionals and IT and Data Management Vendors.
For our Enterprise IT clients, we deliver in-depth research and practical advice to help them make better decisions, succeed with key projects, and align IT with business objectives. For our IT Vendor clients, we provide the deep insight required to build the right product, reach the right prospects, and establish credibility in the marketplace. This means that – unlike many firms – EMA is both in tune with how real-world IT organizations are applying IT and data management technology to solve business problems and intimately familiar with the pros and cons of available vendor solutions. Our dual focus arms us with the insight to help both audiences be more successful!
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