EMA Blog: Business Intelligence and IT Management

I was sitting in a plane recently, pulling out my iPad to enjoy one of my colleague's excellent publications. After clicking the Dropbox icon, I noticed that I forgot to bookmark the actual document, so it did not replicate to the iPad. This rather annoying experience made me think about how far we have come regarding replicated and shared storage. It made me also think about where we may go from here.

Every March, IBM invites customers and analysts to its annual Pulse user conference. This year, Pulse was all about the more efficient delivery of IT services, a concept that is usually referred to as “cloud”. Since cloud has developed into a term that, due to its overuse, is often frowned upon, to say the least, it was great to see IBM try hard to demystify this elusive concept, backing it up with numerous case studies and customer testimonials. The fact that many of these case studies were not as polished as you so often see during this type of show, made the experience actually better. It became clear that these were real customers, implementing “cloud” to solve very specific corporate problems and while doing this, running into very specific IT problems. This is something that just happens when breaking new ground and it speaks for IBM’s self confidence to not present only squeaky clean projects at its show.

Every March, IBM invites customers and analysts to its annual Pulse user conference. This year, Pulse was all about the more efficient delivery of IT services, a concept that is usually referred to as "cloud". Since cloud has developed into a term that, due to its overuse, is often frowned upon, to say the least, it was great to see IBM try hard to demystify this elusive concept, backing it up with numerous case studies and customer testimonials. The fact that many of these case studies were not as polished as you so often see during this type of show, made the experience actually better. It became clear that these were real customers, implementing "cloud" to solve very specific corporate problems and while doing this, running into very specific IT problems. This is something that just happens when breaking new ground and it speaks for IBM's self confidence to not present only squeaky clean projects at its show.

See Torsten’s guest blog at Parallels.

Why pay $1,500 per virtual desktop, if you can have a physical machine of the same performance-level at half the cost. While the functional and maintenance advantages of virtual desktop computing are evident, the per machine CAPEX often is the key stumbling block for this type of project. It is very hard to convince your CFO to write a check for more money per virtual machine than it would cost to acquire physical desktops.

IT as a Service is one of the hottest topics these days. In a nutshell, it entails the radical alignment of all IT disciplines around strategic business requirements. Instead of having to beg IT for resources and services, as many of us are accustomed to, we can now pick all the resources and services from an easy-to-use online catalog. Workload automation features are finally becoming part of this service catalog, allowing business users to trigger, monitor, and even repair essential job flows.

For the past two decades or so, several leading IT management vendors have tried to convince us that organizations should invest in a single unified management platform for supporting all of IT management needs.  Setting aside for the moment the fact that such an animal does not and cannot possibly exist (no vendor has the capital to develop every possible IT management product– I don’t care who they are), the value proposition of a single vendor uber-solution is flawed.  Sure, it sounds great to have one centralized console for accessing all automated support functions, and being able to deal with one vendor and one product set may seem like it will simplify management processes, but in reality this is not likely to be the case.   Primary deterrents to all-in-one solutions include:

Desktop PCs and laptops are the backbone of business profitability.  Yes, yes … I know … last week I raved about the rising mobile device revolution – but that transition is still a few years off.  Today the PC desktop remains king in enabling enterprise workforce productivity, and, in fact, organizational success and ongoing profitability is tied at the hip to desktop and laptop performance in most modern enterprises.  Unfortunately, management of these endpoints persists in being a nightmare to perform.  Consider your own home PC environment – how much time do you spend on installations, patch updates, and performance improvements, not to mention repairs from system crashes, malware intrusion, and software incompatibilities.  Now extend these challenges to hundreds or thousands or even millions of endpoints, and you get some sense of the daunting task facing IT managers.

A friend of mine recently asked why I am even still interested in enterprise computing when all the innovation is happening within the consumer electronics sector. Smartphones, tablet computers, e-book readers, and audio streaming devices have changed the way we live our daily lives. Now that I read the NYTimes on my iPad, I get through a substantially larger part of the newspaper, compared to when I was reading the paper edition. Now that I use "Read it Later," I finally get to actually read all the interesting website articles that I bookmark during my workday, while relaxing in the evening on the couch with my iPad. Since I have Rhapsody on my iPhone, I get to actually listen to my favorite rare albums while driving to work. My Squeezebox streaming music players on my nightstand and in my living room allow me to listen to my favorite global radio stations, or I can create my own custom channels, by entering a number of my favorite bands. My home alarm system is controlled through an online dashboard or an iPad/iPhone app, so that I can turn off specific motion sensors or the entire system remotely.

Almost all of today's business processes are supported and complemented by enterprise IT applications. These applications are often business-critical and therefore tied to strict Service Level Agreements (SLAs). Most enterprises utilize sophisticated monitoring tools to track system health on the application, operating system, hypervisor, hardware, network resources, and storage levels. These health monitoring tools send out alerts to the administrator if any of the warning lights turn yellow or red. When all lights are green, there should be no problem.