Sometimes… OK most of the time … the terms and words we use for “things” in service management are in themselves landmines. One of the worst culprits is of course the term “CMDB” which I like to compare to ‘The Holy Roman Empire” – which as H.G. Wells pointed out was neither “holy” nor “Roman” [...]
Points of Integration
Topics:
Business service management
Configuration management database
Dennis Drogseth
Service management
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“MegaTrends” Means What Exactly?
Since this is my first blog entry, I thought it might be nice to set the stage for what I mean by “MegaTrend” and more importantly, what this blog might be about. Just to be clear, I didn’t originally pick the term. I pretty much woke up one morning and found it in my title, [...]
Topics:
Dennis Drogseth
Megatrends
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Are Features King When Buying An IT Management Tool?
When you are looking at buying a new IT Management tool, do you put most of your emphasis on features, with only some consideration to cost to acquire? What about the effort to deploy and operate? You may only spend a few weeks or months doing the initial deployment, but you will have to administer the product for years. How do you factor these other considerations against features?
