Avoid These Mistakes When Applying Generative AI to IT Operations

By Shamus McGillicuddy on Sep 12, 2024 3:15:09 PM

Generative AI hype has permeated the world of IT operations. My latest research found that 96% of IT pros who have evaluated or used generative AI for IT management use cases believe it can make people in their organizations more productive.

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What is ServiceOps? A research-based look at why it’s on the rise

By Valerie O'Connell on Mar 20, 2023 3:23:32 PM

A working definition: ServiceOps is a technology-enabled approach to unifying IT service and IT operations management for excellence in delivery of digital business services.

Although the two teams have different charters and skillsets, IT service and IT operations are inextricable. There is no service without effective IT operations.

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